This book prompted me to have my first customer call, and I learned so much!

I found myself wanting to insert my own thoughts and opinions so many times—I didn’t realize how often I did that until I consciously held back. But I did hold back, and it resulted in my customer opening up a whole lot more. Mirroring and summarizing is also such a power move.

This book has been so helpful already, and this is only the beginning.

Adam McCrea, Founder, Rails Autoscale