Customer Interview Scripts
Google Docs + Notion Templates
To make the scripts, recruitment templates, and phrase lists easy to copy, edit, and share, they’ve been rolled up into an extra Google Docs and Notion template bundle.
You can buy the Scripts and Templates Bundle for $19.
Deploy Empathy Script Templates (Drafts)
You can also use the draft versions of the scripts sent out via the Deploy Empathy newsletter. (These versions do not 100% match the scripts in the book, as they were unedited rough drafts.)
New Customer Interview Script (aka Switch Interview)
Long-Time Customer Interview Script (aka Happy Customer Interview)