Customer Interview Scripts

Google Docs + Notion Templates

To make the scripts, recruitment templates, and phrase lists easy to copy, edit, and share, they’ve been rolled up into an extra Google Docs and Notion template bundle.

You can buy the Scripts and Templates Bundle for $19.

Deploy Empathy Script Templates (Drafts)

You can also use the draft versions of the scripts sent out via the Deploy Empathy newsletter. (These versions do not 100% match the scripts in the book, as they were unedited rough drafts.)

Practice Interview Script

Discovery Interview Script

New Customer Interview Script (aka Switch Interview)

Long-Time Customer Interview Script (aka Happy Customer Interview)

Interactive Interview Script

Cancelation Interview Script